Customer Success Manager

Varna, Burgas, Ruse

  • Level:Experienced
  • Unit:Customer Support
  • Employment type:Permanent
Apply Now

About us:

Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from five locations - London, Varna, Ruse, Amsterdam and Tbilisi and provides software, cloud and outsourcing services.

With more than 300 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and enable organizations to create a more cost-effective structure while focusing on their core activities.

With the continuous growth of the company, Flat Rock Technology is seeking to hire a Customer Success Manager to join our team.

Main responsibilities:

  • Manage client relationships to develop the current partnerships and create new business opportunities
  • Drive retention and growth among our customers by understanding their business needs and helping them succeed
  • Maintain a detailed understanding of our services, assist customers with questions and suggest the best approach
  • Manage client procurement relationships, including negotiating and managing commercial contracts
  • Provide leadership and project oversight for all initiatives - scope statements, budgets, project plans, business requirements, testing and test plans and implementation;
  • Utilize data analytics to identify key trends in the business and collaborate with members of the management team to provide recommendations and solutions;


  • Proficiency in English – both verbal and written
  • Proven track record of working in a customer-facing role
  • Technical knowledge or experience in selling B2B services
  • Experience working with cross-functional teams
  • Exceptional ability to communicate and establish positive business relationships
  • Ability to self-organize and achieve objectives within committed timeframes
  • In-depth understanding of sales principles and customer service practices

What we offer in return:

  • Competitive salaries based on performance reviews with additional benefits
  • Opportunities for professional growth and career development
  • Challenging work in a fast-growing international organization
  • Dynamic work environment in young team
  • Additional health insurance package
  • Modern offices around the world
  • Birthday vouchers
  • Opportunity for sport card
  • Entertainment spaces, teambuilding events, parties, and participation in different events
  • Fresh fruits and beverages in the office

Privacy statement:

If this sounds like your next step in your career, apply now by sending your CV in English! 
By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated with the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

We are looking forward to meeting you!

What's Next?

What Awaits You At Flat Rock

Apply Now

    Error uploading File! Supported formats : pdf, docx, jpeg, png.

    Thank you

    Your application has been submitted successfully.
    Our HR team will review your CV and contact you for the next steps!

    We are sorry

    Your message was not sent because of a system error.
    We are working to fix this problem.

    Request a Quote

    If you need an estimate for an IT project, please do not hesitate to use this form.

    Thank you

    Your message has been sent successfully and we appreciate you contacting us.
    We'll be in touch soon!

    We are sorry

    Your message was not sent because of a system error.
    We are working to fix this problem.

    Our Offices

    London, UK

    Varna, BG

    Ruse, BG

    Tbilisi, GE

    Amsterdam, NL

    Interested in working with
    Flat Rock Technology?

    Free Quote Contact Us
    Follow Us