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Customer Support Agent

Ruse

  • Level:Entry-level
  • Unit:Customer Support
  • Employment type:Permanent
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About us:

Flat Rock Technology Ltd. is a full-service software development company specializing in building web-based, mobile and desktop applications as well as offering BPO services.

With the expansion of all our teams we are looking to employ a full-time Customer Support Agent – Level 1.

Being a Customer Support Agent means to leverage our customers through the extensive experience in our platform configuration, to solve problems, support and lead on behalf of clients and internal users.

Main responsibilities:

  • Providing web-based software support
  • Comparing shopping sites (Google Base, PriceGrabber, Shopping.com, Yahoo!)
  • eBay, Amazon, Rakuten or other online marketplaces
  • HTML, FTP, SQL and other web related protocols and languages
  • Managing angry or difficult customers skillfully and gaining their trust and cooperation

Requirements:

  • Excellent spoken and written English
  • Work with Excel functions, charts, pivot tables, macros
  • Create and analyze reports and dashboards on case and client data
  • Strong verbal and written communication skills
  • Strong attention to detail and problem solver
  • Team player with collaborating attitude

What we offer in return:

  • Competitive salaries based on performance reviews with additional benefits
  • Working on interesting international projects with latest technologies
  • Opportunities for professional growth and career development
  • Challenging work in a fast-growing international organization
  • Dynamic work environment in young team
  • Additional health insurance package
  • Modern offices around the world
  • Birthday vouchers
  • Opportunity for sport card
  • Entertainment spaces, teambuilding events, parties, and participation in different events
  • Fresh fruits and beverages in the office

Privacy statement:

If this sounds like your next step in your career, apply now by sending your CV in English! 

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated with the strictest confidentiality.
Only short-listed candidates will be invited for an interview.


We are looking forward to meeting you!

What's Next?

What Awaits You At Flat Rock

Apply Now

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    Our Offices

    London, UK

    Varna, BG

    Ruse, BG

    Tbilisi, GE

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