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Customer Support Specialist – Level 1

Flat Rock Technology Ltd. is a full-service software development company specialising in building web, mobile and desktop-based applications.

We are searching for a Customer Support Specialist – Level 1 who is going to support the development process of internal and client facing web applications.

Key responsibilities:

• Work with our customers to resolve technical issues and maintain high customer satisfaction but providing fast response time, manage expectations and providing clear feedback
• Provide first-level technical support via telephone, email or chat as per SLA (service-level-agreement) while ensuring customer satisfaction
• Work across multiple teams, projects and technologies
• Work with SLA’s and ensure that the company adhere to the agreed KPIs
• Work closely with our technical teams to resolve more advanced issues when necessary
• Issue and maintain support requests in our ticketing system to effectively communicate information to the technical teams and to our customers


Position requirements:

• Fluent English – both verbal and written
• German language is an advantage
• Comfortable working with flexible working hours
• Customer-oriented, ability to manage support queries professionally
• Have a basic understanding of software development is an advantage
• Experience in customer service via telephone, e-mail and direct application support experience

What we can offer you:

• Competitive salary with additional benefits
• Additional health and dental insurance package
• Working on challenging projects with latest technologies
• Modern office building with comfortable gaming lounges
• Teambuilding events, parties, and participation in different events
• Excellent office location

If that sounds just like you, apply now by sending your CV in English!

By submitting your application you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

We can’t wait to meet you!

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