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Customer Success Manager

Varna, Ruse, Tbilisi

  • Level: -
  • Unit: Sales & Marketing
  • Employment type: Full-time
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Flat Rock Technology Ltd. is a full-service software development company specializing in building web and mobile-based applications as well as offering BPO services.

We are looking for a Customer Success Manager to join our young and motivated team.

Responsibilities:

  • Manage BPO client relationships for the purposes of developing the current partnerships and creating new business opportunities
  • Support account leads by developing and managing an active opportunity
  • Support business practices through developing relationships and account planning within existing accounts and target accounts
  • Prepares analysis on weekly/monthly/yearly basis about cost, quality, productivity, client satisfaction and identifies trends, opportunities, issues, concerns, and successes
  • Design and develop daily, weekly, monthly reporting to senior management;
  • Manage client procurement relationships, including negotiating and managing commercial contracts
  • Provide leadership and project oversight for all initiatives - scope statements, budgets, project plans, business requirements, testing and test plans and implementation;
  • Utilize data analytics to identify key trends in the business and collaborate with members of management team to provide recommendations and solutions;

Knowledge and Experience:

  • Excellent English language skills
  • Strong relationship management skills and experience of strategic account
  • Successful experience in selling services to medium and large enterprises internationally
  • First-hand experience and knowledge about the business process outsourcing process and business
  • Ability to self-organize and achieve objectives within committed timeframes
  • Familiarity with client on-boarding requirements and an ability to think creatively
  • Collaboration, organization and multi-tasking skills;
  • Analytical thinking and attention to detail

We can offer you:

  • Competitive salaries and additional benefits
  • Additional health insurance package
  • Excellent opportunities for professional growth and career development
  • Challenging work in a fast-growing international organization and a young team
  • Modern office building with excellent location
  • Teambuilding events, parties, and participation in different events



If that sounds just like you, apply now by sending your CV in English!

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

We can not wait to meet you!

What's Next?

01. Application Review

Our HR Team will review your application and invite you for the interview.

02. First Interview

You will learn more about the role and the company, and we will learn more about you!

03. Test Task

You will be asked to complete a test task and send it to us in a given deadline.

04. Final Interview

After successfully completing the test task, you will have a final interview with the hiring manager. 

05. Job Offer

If you are the one we are looking for we will present to you our job offer.

06. Start Of A New Journey

You will start an exciting career journey with Flat Rock Technology!

What Awaits You At Flat Rock

Remote Working

Want to work from home, favorite coffee shop or a beach? You decide! If you prefer to come to the office, we will be excited to see you!

Professional Training

You will start work at Flat Rock Technology with professional training, that sets you up for a successful career journey.

Educational Courses

We are all about learning new skills and deepening our expertise. You can enjoy on-demand educational courses to become the best at what you do.

Latest Technologies

We care about staying relevant and at the top of our game! With us, you will be working with the latest technologies and best practices.

Team Building Events

We love spending time together, be it team building events, office celebrations or after-work drinks, we don't need a reason to enjoy each other's company.

Health Insurance

Our team members' well-being is important. That's why we offer private health and dental insurance with the leading clinics in our locations.

Modern Office

Enjoy work in the modern office at the heart of the city! We work hard to make it meet your every need and be a place of great achievements.

Career Development Plan

Together with your manager, you will discuss your short and long-term career goals. Through the specific tasks and guidance, they will help you advance your career!

Apply Now

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Our Offices

London, UK

Varna, BG

Ruse, BG

Tbilisi, GE

Amsterdam, NL

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