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From on-demand requests to 24/7 SLA agreements

Our team of specialists is ready to take over and help you solve issues. Whether you have a support plan or a general query, we will ensure that you receive professional support.

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I have a support subscription

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Thank you For your Query!

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You will receive an email with your Request Id. If you don’t receive an email from us in 24 hours, please contact us at
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I need on demand support

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Thank you For your Query!

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You will receive an email with your Request Id. If you don’t receive an email from us in 24 hours, please contact us at
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Check for Available Solutions

Some queries we answer regularly. Here is a short list of the most frequent ones.

Who can I contact If I want to discuss my project?

We’re always glad to talk through your ideas and requirements about your project, whether by phone or email. Contact us or submit a general inquiry form, our team will start with a consulting phase.

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Do you provide post-development software support and maintenance?

Flat Rock provides support and maintenance services and has a comprehensive SLA which will guarantee our involvement and level of support from the moment we release your project.

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Do you provide Hosting Management and Support services?

Yes. Our team will be able to provide you with hosting estimation based on your specific business needs. Contact us here or at [email protected] for more information.

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How much would a typical software development project cost?

Flat Rock Technology specializes in custom software development and we believe that each project is unique. Our team will collect the needed documents and requirements and will choose the right technical solution. Based on our analysis, you will receive a detailed technical proposal and estimation for every feature. Contact us here or at [email protected] for more information.

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Do you provide software consulting services alongside the development process?

At Flat Rock Technology, our team is ready to offer its expertise in the development process and will provide value-adding solutions to each client. Whether you need help with a new or an already developed software project, Flat Rock will analyze your requirements and will develop a tailored strategy and processes to help you meet your business objectives.

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How do you secure your solutions?

We’re fully dedicated to the security and quality of our services and we have taken all necessary steps to protect all data and achieve compliance. Flat Rock Technology is ISO 9001 and ISO 27001 certified which demonstrates that we implement and maintain an effective information security system and focus on meeting the latest standards. We have successfully passed Cyber Essentials Certification and we can ensure the security of our IT systems.

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Can you review, rebuild and maintain my existing software project?

Yes, we have a vast experience of taking over existing projects from previous suppliers, no matter the complexity and scale of the project. Our team will start with knowledge transfer and analysis of the technical documentation if such is available. We will analyze the existing code quality and implemented solution, deployment process and environments and the overall performance and scalability of your solution. We will document all aspect and provide you with a detailed report on what needs to be refactored. Based on your requirements, we will suggest the most appropriate approach to develop your solution and meet your business goals.

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Do you create documentation - specifications, technical documentation, user guides?

Yes, our team will provide full transparency on the development process and will generate and maintain a comprehensive set of technical documentation of your solution. All the information is stored securely in the industry proved tools and systems with the ability to provide relevant access and export features.

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Do you do data migrations?

Yes, our team at Flat Rock is experienced at performing all major types of data migration services – storage migration, database migration, cloud migration, application migration and business process migration. We provide an end to end service, that will be carefully planned, validated and executed on time and within your budget.

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Do you provide Project Management services?

Yes, whether it’s a large and complex system or a small and simple project, we always assign a Project Manager to ensure successful delivery, smooth communication and optimal use of all resources. The team at Flat Rock has a vast experience with a variety of project management methodologies and frameworks to deliver each project efficiently.

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Do you provide Quality Assurance services?

Yes, we assign a Quality Assurance specialist to each software development project and customise each testing strategy so we can evaluate your needs and achieve flawless operation of your solution. We follow a comprehensive QA process in each step of the software development lifecycle, which allows us to avoid the risk of missing any crucial defects.

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How can I join the team at Flat Rock?

All open positions withing Flat Rock are posted on the following page https://www.flatrocktech.com/careers. If you cannot find an opportunity that matches your experience or skills, you can submit your details using our general form. As our team is constantly growing, there’s a good chance that an opportunity may be available in future. If you have any questions or you need assistance, please reach out to [email protected].

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Portfolio

We take pride in each one of our projects. Check out some of our latest works.

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