AudioCodes Ltd. is a leading vendor of advanced communications software, products, and productive solutions for the digital workplace. It offers a wide range of innovative products and enables enterprises and service providers to build and operate all-IP voice networks for contact centers, unified communications, and hosted business services.
The client approached us with the request to design "Phone Numbers Connector (PNC)" a web platform with signup and quick account setup wizard. The main goal for PNC was to enable business users to seamlessly connect their bot framework to a real phone number, regardless of the region or country, in which the bot is providing its service. Audiocodes needed a complex solution to support multiple bot frameworks from various providers under the same PNC account.
Flat Rock Technology created a Phone Number Connector (PNC) that supports multiple bot frameworks from various providers under the same PNC account. The platform allows Instant voice channel addition to any textual bot and has built-in speech-to-text (STT)/ text-to-speech (TTS) capabilities. It enables AudioCode's customers to seamlessly connect their bot framework to a real phone number and provide outstanding service.
