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Phone Number Connector (PNC)

Cloud-based online portal offering companies and developers an instant telephony-to-bot connection.

Units

  • Project management
  • .NET development
  • UX & Design
  • Quality Assurance

Services

  • Web development
  • Hosting management
  • Support 
  • Project Management
  • Quality Assurance

Technologies

  • ASP.NET Core
  • Azure Technology
  • React + Redux
  • Entity Framework Core
  • DAPPER
  • ASP.NET Web API
  • Custom oAuth 2+JWT
  • Swagger

Deliverables

  • Web Portal
  • Admin Panel

ABOUT THE CLIENT

AudioCodes Ltd. is a leading vendor of advanced communications software, products and productive solutions for the digital workplace. It offers a wide range of innovative products and enables enterprises and service providers to build and operate all-IP voice networks for contact centers, unified communications, and hosted business services.

THE CHALLENGE

The client approached us with the request to design "Phone Numbers Connector (PNC)" a web platform with signup and quick account setup wizard. The main goal for PNC was to enable business users to seamlessly connect their bot framework to a real phone number, regardless of region or country, in which the bot is providing its service. Audiocodes needed a complex solution to support multiple bot frameworks from various providers under the same PNC account.

THE SOLUTION

Flat Rock developed a cloud-based web platform that allows users to purchase multiple phones and connect them to various bot frameworks. The PNC platform our team created uses 3rd party integrations for a complete end-to-end user flow that allows activation of different kind of accounts.The solution is designed in a way to support the increasing volume of its operations. It is a user-friendly, self-service online portal that provides scalability and flexibility, especially when users need to add or modify features.

“They're a team of creative thinkers who like to think outside the box. Flat Rock takes us very seriously as a customer. They make themselves available to us, which is something we don't always get from other providers. It's been a great relationship.”

Cobi Gurievsky

Director of SaaS, AudioCodes

CORE FEATURES AND FUNCTIONALITIES

  • User-friendly user portal
  • Customer Wallet
  • User and data management
  • User guides
  • Ability to acquire an unlimited amount of phone numbers
  • Ability to integrate multiple bots from various vendors
  • Administration of Bots and Numbers
  • Multiple account types

THE OUTCOME

Flat Rock Technology created a Phone Number Connector (PNC) that supports multiple bot frameworks from various providers under the same PNC account. The platform allows Instant voice channel addition to any textual bot and has built-in speech-to-text (STT)/ text-to-speech (TTS) capabilities. It enables AudioCode's customers to seamlessly connect their bot framework to a real phone number and provide outstanding service.

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